Date of Award

Fall 2019

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

College

College of Education

Primary Advisor

Dr. Grace Veach

Second Advisor

Dr. Janet Deck

Third Advisor

Dr. Tonya L Johnson

Abstract

At any given time, managers can employ up to five generations of individuals in the workplace. Each generational cohort enhances the workplace with their own belief system, habits, attitude, and work expectations. The manager's responsibility to both the organization and the workforce is to bring all the employees together to foster shared values and work towards the organization’s common goal. The aim of this qualitative collective case study was to investigate the strategies managers use to direct a multigenerational workforce in today’s marketplace. Data were collected using semi-structured interviews from managers in the banking, educational, grocery, medical, non-profit, restaurant, and retail industries. Participants shared their experiences and skills used in maintaining a multi-generational workforce. The data was analyzed and conclusions were drawn based on the participants’ responses. The results of this study demonstrated that open communication and constant employee feedback were not only the managers’ main objectives when interacting with their workforce but also their greatest area of opportunity for improvement.

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