Date of Award

Fall 2019

Document Type


Degree Name

Doctor of Education (EdD)


College of Education


Department of Education

Primary Advisor

Dr. Charles Smith

Second Advisor

Dr. Thomas Gollery

Third Advisor

Dr. Jessica Rafidi


Every organization desires to improve performance. Understanding how the employees within the organization are motivated and operate is essential to improving their performance along with the organization’s performance. Relationships between leaders and the subordinates are vital to the subordinates’ performance, and these relationships may change the perception the subordinates have of their reinforcements. The purpose of the study was to assess and predict supervisor-subordinate relationships with the use of reinforcements on the subordinates’ performance. The methodology of the study was a quantitative, non-experimental, survey research design of a single organization in the janitorial industry. Forty-five participants responded to the survey, which included 21-questions on a 5-point Likert scale. Words of appreciation and leader support were examples of the predictive results gathered from the data. The researcher concluded intrinsic motivators and higher-quality leader-member relationships would improve the perceptions the participants have of their performance as exceeding expectations of the job role. Additionally, the extrinsic motivators, along with the intrinsic motivation that participants felt existed in the organization, could benefit the relationship employees have with their leader along with the participants’ perception of their performance.