Date of Award

Spring 2024

Document Type


Degree Name

Doctor of Education (EdD)


College of Education


Department of Education

Primary Advisor

Dr. Andrea Silverstein

Second Advisor

Dr. Janet L. Deck

Third Advisor

Dr. Lisa A. Coscia


The purpose of this phenomenological study was to discover which experiences from the COVID-19 pandemic led to leadership and organizational changes within nonprofit organizations located in southern Florida. Data for the study were collected by interviewing leaders of five nonprofit organizations that provided human and social services to individuals and families before, during, and after the pandemic. The participants discussed some of the challenges they experienced with social distancing protocols, service delivery continuity to service users, and the concerns among staff and volunteers. Four themes were common among the participants of the study: operational restrictions, technological adaptations, staff morale and retention, and operational efficiency. Future research could focus on the permanency of the organizational changes leaders made during the pandemic, and whether the changes are still in effect after the pandemic. Additionally, research could focus on how organizational leaders managed personal challenges while attending to the needs of their organization and community.