Date of Award

Fall 2021

Document Type


Degree Name

Doctor of Education (EdD)


College of Education


Department of Education

Primary Advisor

Dr. Janet L. Deck

Second Advisor

Dr. Aaron D. Clevenger

Third Advisor

Dr. James V. Shuls


The purpose of this qualitative phenomenological study was to explore the job satisfaction of student conduct administrators (SCAs) at institutions of higher education in the state of Florida during times of COVID-19. Student conduct issues constantly change on college campuses, and the demands for SCAs to evolve with the changes take a toll on their mental and physical health. SCAs are responsible for maintaining ethical, academic, and social integrity by providing oversight and enforcement of codes of student conduct at institutions of higher education. In times of crisis, like the COVID-19 pandemic, the role of the SCA increases to take on additional responsibilities beyond the traditional scope of the job. This can lead to role ambiguity and conflict that create dissatisfaction in the work. Herzberg's Motivation-Hygiene theory, which looks at job satisfaction and job dissatisfaction on disparate continuums, was used as the theoretical framework for the study. Nine SCAs participated in semi-structured interviews using Zoom video and Otter AI transcription to gather rich and robust information about their lived experiences. Findings of the study revealed four themes: communication, support, well-being, and transition. The transition theme consisted of three sub-themes: before the transition; working remotely; and transition back to campus. The findings from this study suggested that SCAs are overall satisfied with their job, even in the face of COVID-19. However, conflicting satisfaction results for administrative policies and factors for work-life led to an inconclusive finding.